FAQ

Our customers health and safety is our highest priority.

We will be conducting ALL deliveries as NON CONTACT deliveries at this stage, until further notice.  This means that deliveries will be left in a safe place at a front door or other place as instructed for the recipient to collect.

We are preparing orders as quickly as possible for delivery across the Canberra region.  We are experiencing higher than normal volume of orders so please allow plenty of time for us to prepare and deliver your order.  At this stage, PICK UPS from our Fyshwick office will not be available until further notice.

Interstate shipping will continue via Australia Post but delays may occur due to volume of parcels being shipped.  Please allow more time than usual if you are shipping outside of the Canberra region.

Gift hampers are shipped in fully enclosed premium quality presentation boxes, ribboned and then placed into ‘purpose made’ durable mailing boxes to alleviate movement and potential breakages of product.

For delivery to the following areas, the charges are as follows:

Canberra, Queanbeyan – $8.00 + GST

Regional Canberra – $12.00 + GST

NSW (other regions), Victoria/South Australia – $16.50 + GST

Queensland/Tasmania – $20.00 + GST

Western Australia – $25.00 + GST

Northern Territory – $35.00 + GST

All other cities and States – $16.50 + GST

** PLEASE NOTE **  Some regional areas may be additional to these rates.

YES! We ship our hampers around Australia. Select Standard Shipping at checkout.

If you would like a special gift put together, please email [email protected] with the items that you would like within your gift hamper and we will advise a price and delivery time.

If you would like an alternative product other than what’s listed in the hamper please email us at [email protected] or call 0403 093 715 to discuss. We’d be happy to help.

PLEASE NOTE:
We are unable to guarantee a delivery time on the date that you have requested.  We lovingly make the orders on the morning of your delivery date request and deliver them as soon as we can.  We do not guarantee morning deliveries.

Delivery across the Canberra Region:

Order by 10.00am – Delivery Same Day

Order after 10.00am – Next Day Delivery

Shipping Interstate – Allow 3 – 4 days delivery to most Capital Cities and Suburban Areas.  Delivery to WA and NT allow 5-7 days.

** PLEASE NOTE ** – During Covid – Shipping Interstate is VERY random, some can arrive on time, some can be delayed.  Order early to avoid disappointment.

Delivery/Shipping over the Christmas Season (Nov/Dec) –

Canberra Region – Allow 1-3 days (depending on size of order).

Shipping Interstate – Allow 4-5 days – most capital cities (WA & NT allow 7 -8 days).

If no-one is home when we deliver (Canberra region), but you have given us ‘Authority to Leave’ the gift hamper, we will leave it in a safe place.  Gift hampers with cheese in them are (usually) not left outside in ‘the elements’ from a risk of heat/sun damage (unless we have spoken with the recipient directly).  If the first delivery is a “failed delivery” then we will attempt one other time to deliver.  After a second failed delivery, we will need to charge for subsequent deliveries made.

We deliver 5 days per week – Monday to Friday.  But unfortunately not on weekends or Public Holidays.

PLEASE NOTE:

We are unable to guarantee a delivery time on the date that you have requested.  We lovingly make the orders on the morning of your delivery date request and deliver them as soon as we can.  We do not guarantee morning deliveries.