FAQ

How are gift hampers shipped interstate?

Gift hampers are shipped in fully enclosed premium quality presentation boxes, ribboned and then placed into ‘purpose made’ durable mailing boxes to alleviate movement and potential breakages of product.

What are the delivery charges?

For delivery to the following areas, the charges are as follows:

Bungendore/Bywong/Wamboin – FREE

Canberra, Queanbeyan, Braidwood, Murrumbateman, Yass, Goulburn – $10.00

Western Australia – $20.00

Northern Territory – $45.00

All other cities and States – $15.00

Do you ship inter-state?

YES! We ship our hampers around Australia. Select Standard Shipping at checkout.

Can I get free shipping if I spend a certain amount?

YES! If you spend a minimum of $150 then you can elect (at Checkout) for Free Shipping. Yay!

What if I don't see what I would like to order on the website?

If you would like a special gift put together, please email info@sharwoodhampers.com.au with the items that you would like within your gift hamper and we will advise a price and delivery time.

I would like to substitute a product within a hamper that's on the website. What do I do?

If you would like an alternative product other than what’s listed in the hamper please email us at info@sharwoodhampers.com.au or call Sharon on 0403 093 715 to discuss. We’d be happy to help.

How long does delivery take?

Delivery across the Canberra Region:

Order by 10.00am – Delivery Same Day

Order after 10.00am – Next Day Delivery

Shipping Interstate – Allow 3 – 4 days delivery to most Capital Cities and Suburban Areas. Delivery to WA and NT allow 5-7 days.

Delivery/Shipping over the Christmas Season (Nov/Dec) –

Canberra Region – Allow 2-3 days (depending on size of order).

Shipping Interstate – Allow 4-5 days – most capital cities (WA & NT allow 7 -8 days).

What happens when no-one is home or available to receive the hamper?

Gift Hampers are not left outside in ‘the elements’ from a risk of heat/sun damage as well as theft. If the first delivery is a “failed delivery” then we will attempt one other time to deliver. After a second failed delivery, we will need to charge you for subsequent deliveries made.

Anonymous

29 JAN 2017

Just letting you know I thoroughly enjoyed the hamper that was bought for me! Products were lovely and I like the support for local products. I would like to give a hamper to a friend at the next opportunity.

23 FEB 2017

I received a wonderful hamper at Christmas, chock a block with amazing local Bungendore goodies which I’m still enjoying. The wine and olives went quickly, so did the honey comb chocolate. Still savouring some of the preserves. Great present, great hamper.

22 MARCH 2017

I’m delighted with your service and am sure I will use it again! (It is especially handy now that I am based down in Tassie, but have nearly all my family in Canberra.) You have great products and I think it is great that you support small, local businesses.

26 MARCH 2017

We ordered three hampers for Christmas presents for out-of-town family and friends. They arrived very quickly despite our last-minute ordering and were absolutely lovely – very beautiful presentation! The hampers were such a great way to highlight all the diversity of local crafts and produce to people that otherwise wouldn’t know about it. We also loved supporting not one, not two, but at least six local businesses!

6 SEPT 2017

Sharon was extremely responsive to my requests and worked with me to design a suitable hamper for a sick colleague. She brought everything together packed and delivered in 24hrs, right to my colleagues doorstep. The hamper was well received. Thank you Sharon for your efforts and the excellent customer service from Sharwood Hampers!